How it works
What each piece actually does, written for the people running contracts, coverage, and guards every day.
AI report writing
Guards don't skip reports because they don't care. They skip them because the form is long and the app is a pain. WatchTower lets them text what happened, the way they'd tell a coworker, and writes the report for them.
- The guard texts a few lines and a photo. WatchTower asks the follow-up questions a supervisor would.
- Out comes a clean, professional report with time, location, people involved, and actions taken.
- Photos attach right in the thread. No uploads, no portal.
- Every report is stored and searchable for client reviews, claims, and audits.
Outcome: 5x more reporting than standard guard software,* and reports your clients can actually read.
Handoffs & passdowns
The passdown is where sites break. A sticky note, a verbal “nothing happened,” a logbook nobody reads. WatchTower makes the handoff a text that is logged, time-stamped, and checked.
- At shift change, WatchTower texts the guard and walks them through the passdown, one question at a time.
- If the incoming guard finds a problem the outgoing guard called “fine,” WatchTower catches the mismatch and emails management.
- Every handoff lands in the morning summary, so supervisors see every post without calling anyone.
Outcome: No more “nobody told me.” Every handoff is on record, and the bad ones get caught.
Proactive check-ins
Most software waits for the guard to do something. WatchTower reaches out first: scheduled and random check-ins by text, so you find out about a sleeping post or a no-show from WatchTower, not from your client.
- Check-ins by text throughout the shift, plus random spot checks guards can't predict.
- Guards confirm the gate, the cameras, the fire panel and more with a word or a photo. It takes seconds.
- Failed or missed checks get flagged for the supervisor.
Outcome: Fewer surprises, fewer angry client calls, and a record that proves your guards were on post.
Guard tours
A traditional tour system tells you a guard tapped a checkpoint. WatchTower tells you what they saw when they got there: a time stamp, a photo, and a note at every stop.
- Each checkpoint logged by text with a time stamp and photo.
- Guards can flag an issue at the checkpoint and it becomes a report on the spot.
- Every stop is saved with the rest of the shift record, ready to hand to a client.
Outcome: Tours become proof of service your clients can see, not a dot on a map.
SOP walk-throughs
Nobody reads a 40-page post-order binder at 2 a.m. WatchTower loads your SOPs and post orders, then walks the guard through the right one, one step at a time, in plain words.
- Guards text the situation. WatchTower answers from your site's own post orders.
- Step-by-step walk-throughs for alarms, medical calls, trespassers, and anything else in your SOPs.
- Each step is logged, so you know the procedure was actually followed.
Outcome: New guards perform like veterans, and you have the record to prove it.